Refund Policy

Our website address is: https://govirasconcept.com.ng.

At Goviras Concept, we prioritize delivering high-quality services tailored to meet our clients’ unique needs. Our refund policy is designed to ensure transparency and fairness.

 

Eligibility for Refund

Refunds may be considered under the following circumstances:

1. Project Cancellation by the Client:

If the project has not commenced, a partial refund may be issued, excluding administrative and processing fees.

2. Service Deficiency:

If the delivered service does not align with the agreed project scope, we will work with the client to resolve the issue. Refunds will only be considered if the problem cannot be rectified.

• Non-Refundable Services
• Completed services where approval was given.
• Services involving third-party tools or licenses purchased on behalf of the client.
• Graphic designs, animations, or branding materials that were finalized and delivered.

 

Refund Request Process

To request a refund, please:

1. Email us at support@govirasconcept.com.ng or Communicate with us via whatsapp – +2348185642447 within 7 days of service delivery.
2. Provide detailed reasons and supporting evidence for the refund request.

 

Refund Timelines

• Approved refunds will be processed within 7–14 business days.
• Refunds will be issued via the original payment method.

 

Amendments and Disputes

Goviras Concept reserves the right to amend this policy at any time. In case of disputes, we encourage resolution through mutual understanding.

For inquiries, contact us at support@govirasconcept.com.ng or visit our website.